Bangkok Airways provides a structured cancellation policy to accommodate the varying needs of its passengers. Here’s an overview to help you navigate potential changes to your travel plans: Cancellation and Refund Policy Refundable Tickets: Passengers holding refundable tickets can cancel their reservations and request a refund. It’s important to note that voluntary refunds are processed only by the carrier that originally issued the ticket or its authorized agent. Non-Refundable Tickets: For non-refundable tickets, passengers are eligible to receive refunds solely for unused airport taxes and government taxes. The base fare in such cases is not refundable. No-Show Policy Failure to cancel a reservation prior to the original flight departure is considered a no-show. In such instances, a no-show fee is applied, and the remaining value of the ticket may be forfeited. How to Cancel and Request a Refund Passengers can manage cancellations and refund requests through the following methods: Online: Utilize the “Manage My Booking” feature on the Bangkok Airways website. By entering your booking reference and last name, you can access options to modify or cancel your booking and request refunds. Customer Service: Contact Bangkok Airways’ customer service for assistance with cancellations and refunds. Travel Agencies: If the ticket was purchased through a travel agency or an online platform partner (e.g., Traveloka, Expedia), passengers should contact the respective agency to process cancellations and refunds.